Terms and conditions when booking any of our services:

When booking any of our services you agree to: 
– All prices are an estimate and are subject to change. 

– £50 deposit is required for all bookings. This deposit is non-refundable. The deposit is also non-transferable unless we are notified 48 hours or more before the time and date of the appointment.

– An additional cost will be incurred for late pick up £1 per minute whatever the reason of the delay. It is your responsibility to pick up on time.

– An additional cost will be incurred for any dogs that require knot or matted coat removal. This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment. Any additional products used in knot removal will be charged.

– Failure to show up without notice, a £50 cancellation fee will apply. You will need to pay this fee before booking any future appointments. Additionally, your next appointment(s) will need to be paid in full in advance for all future bookings. This is non-refundable.

– Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment. Additional fees will be incurred for defecating and urinating where this has not happened.

– We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of your appointment.

– For the safety of the staff and your pet, we require that you disclose when booking if your dog exhibits or is prone to any difficult or aggressive behaviour.

– No liability will be accepted by the groomer for any injury caused by the difficulty or aggressive behaviour of your pet.

– No liability will be accepted by the groomer when any health problem is uncovered or aggravated by any part of the grooming process. We will endeavour to notify you of anything we uncover during the grooming.